FAQ's on AppSumo

S Support Articles / FAQ Last updated on Updated  Dec 07, 2020

Q: Where is the video hosted?

A: We are compatible with YouTube and Vimeo. Simply paste the video sharing link into Vieworks to add the reward widget. 

Q: Will it work on YouTube.com?

A: No, we integrate into YouTube player which means your video view count will increase on YouTube, but you cannot add the Vieworks widget to your video channel on YouTube.com

Q: Where can I share the video?

A: It is possible to share videos across multiple channels including:

  • Embed on landing pages
  • Email campaigns
  • Social media posts 
  • Display advertising 
  • QR codes on flyers

Q: Is it GDPR compliant?

A: Yes it is as the user opts in to share their information with your Company. Vieworks is the data handler and the customer is the data owner. You can delete the data from the platform once transferred and Vieworks will never use the data for any other purposes. More information on GDPR can be found here 

Q: Is it white-label? 

A: Yes you can change ‘powered by Vieworks’ in the widget to your Company’s privacy policy within the advanced section. Your branding is on the automated emails. We will be rolling out full CNAME implementation in the near future. 

Q: Can I send data directly to my CRM?

A: Yes, using Zapier, you can connect to over 2000 automated marketing platforms including Sendfox. Here is more information on how.

Q: What is a Video Perk?

A Video Perk is a thank you from the brand directly to the viewer for their attention. This value exchange grabs the initial attention of the customer and encourages them to engage to learn more. Watch a short explainer video here on what a Video Perk is and different kinds of Video Perks.

A: Who provides the Perk?

You​ are in control of choosing relevant perks for your users. You are also responsible for distributing the perk to the user(s). Vieworks also offers the possibility to select perks and distribution from one of their 1000 partners. ​

Q: Do Video Perks really work?

Rewarding users for their attention is a proven method. Once a user sees your video content and shares their data, the likelihood they become a customer significantly increases. A perk is a great method to get them to listen to what you have to offer. ​

Q: Who owns the data?

A: You own your user's data. Vieworks does not use or share any user data. It is held and transferred securely​.

Q: Will there be Vieworks branding in my campaigns or the UX ? What kind of branding can I expect? 

A. Links are set by your brand and run on videoperks.io which is not Vieworks branded (i.e. Starbucks.videoperks.io). You can remove the powered by Vieworks in the setup. 

The emails to the user have your logo in and are from perks@videoperks.io (unbranded) - There is a legal reference to Vieworks in small in the footer.

You upload your logo which is included throughout the journey of the widget. Only powered by vieworks.io is referenced in small text at the bottom of the widget.

Q: Will this integrate into your other CRMs or software?

A: Yes, of course. It easily integrates into the most common tools you are already using through an easy to use CSV export. Vieworks has heaps of integrations! 

Q: For integrations what is Zapier?

A: Zapier is a service that you can use to connect apps and automate different tasks. You can integrate your apps and tell Zapier what you want to accomplish. It is essentially a way to build workflows to accomplish simple tasks automatically. Yes Zapier it is a native integration here

Q: What exactly do I get when I sign up?

A: You get access to the platform dashboard which enables you to insert your Youtube or Vimeo links and set up a campaign. You can publish the newly generated video embeds on your landing pages or website. Plus share the links in paid ad campaigns or on social media to generate traffic. You will also have access to analytics and user data. 

Q: Are there any competition rules I need to be aware of?

A: Yes, you are responsible for complying to local competition rules based on your country. See more information on this topic here

Q: What do I need to get started?

A: You need to have a marketing video you want to have seen. You need to have a reward or perk to give away. This could be a discount code, competition prize, small reward, or free sample. Finally, you need a website or social media channels and some ad budget to promote it. ​

Q: How many new clients will I get from this?

A: Vieworks doesn't give you clients, they give you qualified leads that want to talk to you and are engaged with you. Your results will be unique to you and your business. If you have a great offer and a proven sales strategy, you will see results. 

Q: Can I localise the language of Video Perks for my user?

A: For the Video Perks overlay, the user experience can be localized up to 80%. Main elements that will remain in English are the "continue watching","play now" and "claim your reward" button. We have full language support for Thai and Chinese and will roll out more languages on demand.

Q: ​Is it hard to set up a campaign?

A: No, it's very easy. Watch a tutorial here to learn more about how to step up a campaign.

Q: How are you different from other interactive video players in the market?

A: We are the only interactive video player rewarding users for their attention and capturing engagement.

Q: Is value exchange advertising the same as incentivised advertising?

A: The answer is no, video perks and value exchange are different to incentivized (rewarded video), as the user is not forced to watch to get something. Also, the gifting of the perk is between the advertiser (not only the publisher) and the customer, forming a relationship. Additionally, Vieworks runs across all digital destinations, unlike rewarded video which traditionally runs on mobile games. Read more about the differences between rewarded video and value exchange advertising here.

Q: If I have reached maximum capacity do I need to upgrade my Vieworks LTD plan (after the deal is sold out)?

A: Yes, you will have to upgrade your Vieworks LTD plan, no worries! It is very easy to do, simply get in touch with our account managers at info@vieworks.io and they can upgrade your plan for you accordingly. We have different scale-up options on our website seen here 

Q: Why is Vieworks Important?

Video is the most powerful vehicle for selling products and services. Yet according to the IAB, $1.2b is wasted a year on serving video marketing that audiences do not complete or where no data is collected. 90% of marketers agree it is hard getting their video content seen.

With increasing CPM’s and CPL’s, falling attention spans, and an overwhelming level of competition from offers and content, it is an upward battle for marketers to cut through. Consumers today are demanding value exchange interactions. 68% of users want to learn about new products and services through short videos.

70% of consumers prefer watching marketing content that offers a reward. Value exchange strategies are amongst the fastest growing marketing trends as consumer behaviour evolves.

Support Email - info@vieworks.io